Communauto cars are used for everything, from multi-week road trips to quick errands around town – alone, with friends, or with kids. It’s important that they’re ready for every type of trip.
Follow these simple steps to make sure the vehicles are in ready condition.
Refill fuel and windshield washer fluid
Gas is included with each trip, however, so is the responsibility to leave the car with fuel. You rely on having enough gas to start your trip, and so does the next member. So please leave at least ¼ tank at the end of your reservation.
If you aren’t sure how to activate the gas card find all the steps here. Then just fuel up as normal!
You may also need to refill the windshield washer fluid. We leave a jug of windshield fluid in each car to make refilling this reservoir simple.
If you do need to pay for fuel yourself – or pay for another necessity like windshield washer fluid – please submit your receipt. In the app find your trip and click upload receipt. We will credit your account for the purchase.
Leave a clean car
Before you leave the car please take a quick look around to make sure you aren’t leaving anything behind. Just like when hiking take nothing but pictures and leave nothing but foot prints on the floor mats.
If you do later realize you lost an item in the car check out our other blog post “What should I do if I lost something in a Communauto car?” for next steps.
If you need to vacuum out the car or otherwise clean it up we will credit up to $20 spent at a carwash with receipt. Simply follow the steps above – the same as if submitting for a gas credit.
On the other side, if you start your trip to find a prior user left it messy please submit a cleanliness report. In the app open the menu and select “Report (Damage, Cleanliness, etc.)”. Reporting issues helps our team to better prioritize which cars to visit.
Our fleet staff do an incredible job keeping the cars clean, but part of the flexibility of a service where you can use a car for a few minutes is the trade off that the cars are not cleaned between each trip. So, it is up to every member to keep the cars tidy in the meantime!
Report issues
We rely on members reporting issues so we can prioritize cleanings, repairs, or replacing missing items.
If you find the car in a state that impacts you or could impact a fellow member it is important you let us know. This could be low fuel, damage to the vehicle, a lost item, or many other things. If in doubt send us a note in the app by opening the menu and choosing “Report (Damage, Cleanliness, etc.)”
If the issue is urgent – for example if it prevents the use of the car for you or will impact other’s use of the vehicle please call right away.
These simple actions make all the difference and help the service run as smoothly as possible. We really appreciate our members taking care of the cars we all share.